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Board index » Games » Demise of Nations (DON) » DON: Technical Support


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 Post subject: Re: **** DON Site/Server Down - POST HERE ****
PostPosted: 08 Feb 2018, 00:07 
Game Developer
Game Developer
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Joined: 17 Apr 2005, 02:34
Posts: 8416
Location: Honolulu
*** IMPORTANT: DATA CENTER MAINTENANCE ***

Servers will be down due to power supply maintenance for about 8h during the following times:

Feb. 11 04:00 - Feb. 11 12:00 (~Europe/UTC)
Feb. 10 23:00 - Feb. 11 07:00 (~America)
Feb. 11 12:00 - Feb. 11 20:00 (~Asia)


Login, chat & most game servers will not work during that time. Sorry for the downtime...


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 Post subject: Re: *** DON Server Down - POST HERE ***
PostPosted: 27 Sep 2018, 14:38 
Serf
Serf

Joined: 27 Sep 2018, 14:35
Posts: 3
I am on iOS and the Demise of Nations servers seem to be down, or at least I think they are. I can’t see the game I was in and when I try to create a new game it says there are no game rooms available. Chat still works though. Please assist!


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 Post subject: Re: *** DON Server Down - POST HERE ***
PostPosted: 27 Sep 2018, 15:46 
Game Developer
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Joined: 17 Apr 2005, 02:34
Posts: 8416
Location: Honolulu
Looks like the slow games server tried to reboot during a low memory warning & got stuck. I did a manual hardware reboot & it looks it's working again. Games should be back again ':-(

Sorry for the downtime! :gott: :gott: :gott:

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 Post subject: Re: *** DON Server Down - POST HERE ***
PostPosted: 27 Sep 2018, 16:17 
Serf
Serf

Joined: 27 Sep 2018, 14:35
Posts: 3
Thank you for the quick response and quick action by you and the mods!


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 Post subject: Re: *** DON Server Down - POST HERE ***
PostPosted: 28 Sep 2018, 07:32 
Serf
Serf

Joined: 27 Sep 2018, 14:35
Posts: 3
Sorry to complain yet again within 24 hours, but the servers are down again... Also, how do I shoutout to the mods in chat? This is really the only spot I know of for tech support so for smaller problems I don’t really know how to simply and quickly ask mods. Thanks!


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 Post subject: Re: *** DON Server Down - POST HERE ***
PostPosted: 28 Sep 2018, 15:24 
Game Developer
Game Developer
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Joined: 17 Apr 2005, 02:34
Posts: 8416
Location: Honolulu
I rebooted the server manually again. Seems it was yet stuck during a low memory reboot. I'll try to upload a fix later today to see if that helps? Not so sure exactly what makes it stuck? :???:

Quote:
Also, how do I shoutout to the mods in chat? This is really the only spot I know of for tech support so for smaller problems I don’t really know how to simply and quickly ask mods. Thanks!
You can contact them in-game/via chat. Otherwise, this forum topic is monitored, so that's as fast as it goes.

Anyhow, in this case, I don't think the moderators would be able to help as the server requires a manual reboot. I'll fix it to fall back to a automatic force reboot internally, which should take care of it.

Sorry for the troubles, not so sure why this is suddenly happening. Logs look fine to be honest.

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