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Board index » Games » Demise of Nations (DON)


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 Post subject: Purchasing Error
PostPosted: 31 May 2015, 07:29 
Peasant
Peasant

Joined: 31 May 2015, 06:54
Posts: 52
I think Demise of Nations is a great game. I wanted to mod it to make a map so I tried to buy modding, but it kept giving me "Error during purchase: java.lang.Exception null (null)" so I tried a couple of times. I restarted the game, my computer, and steam a couple of times. After continuing to get the error, I tried to purchase a couple of other purchases. I tried to buy the 15 dollar purchase with all the maps and modding, but that didn't work. So I tried buying coins to buy the feature with. When that didn't work, I gave up. Several minutes later I got emails saying I had bought "modding" two separate times, and got 2000 coins as well. I am kind of upset that this happened, but it wasn't that much money.

I just wanted the developers to know, I am not sure if this was a Steam problem or a game problem, but steam worked fine, I could buy other things. Have any players had similar problems? I still want the other maps, but now I don't have any money in my Steam wallet and only 2101 coins, not the 2499 need to buy all the maps. :(


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 Post subject: Re: Purchasing Error
PostPosted: 31 May 2015, 17:03 
Game Developer
Game Developer
User avatar

Joined: 17 Apr 2005, 02:34
Posts: 7788
Location: Honolulu
My apologies. Obviously that shouldn't happen! I checked the server logs and the Steam purchase-gateway initially returned a "Internal Server Error". However, there is another loop running that checks for pending purchases and there it seems your purchased was accepted after the fact.

In any case, to resolve this satisfactory to you, I can do the following:
1) I can give you e.g. 2000 coins for free given all the troubles you went through. That should enable you to make all the purchases necessary & also give you a little bit extra.
2) I can give you a full refund if you prefer? I cannot issue refunds via Steam, but I could give the refund via (a) PayPal or (b) send you a cheque.

Please email me at contact at demiseofnations.com!

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play: Age of Conquest IV


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 Post subject: Re: Purchasing Error
PostPosted: 22 Apr 2016, 08:04 
Serf
Serf

Joined: 22 Apr 2016, 07:59
Posts: 1
Hello , I am having the same issue , I have got a top of £10 on steam to use in game but i cannot use it as it wont let me click purchase, Any way i can get coins another way?


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 Post subject: Re: Purchasing Error
PostPosted: 22 Apr 2016, 16:18 
Game Developer
Game Developer
User avatar

Joined: 17 Apr 2005, 02:34
Posts: 7788
Location: Honolulu
Got your email also! I'll respond there privately in the next few minutes.

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play: Age of Conquest IV


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