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Board index » Games » Age of Conquest (AOC) » AOC: Technical Support


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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 29 Aug 2016, 07:49 
Game Developer
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Joined: 17 Apr 2005, 02:34
Posts: 8076
Location: Honolulu
The server is back up & running! I had to restore from backup that I just did yesterday (Sunday, August 28) before the server went down for good.

Bad News: the backup completed with the exception of the games DB for the Longhaul room! It seems the server crashed yesterday before that last backup was uploaded. So, I am very sorry, but I had to use the games backup from a few days earlier (August 26.). I didn't have anything newer. That means:

a) The Chamionship Game has one more turn left again!
b) 24h/turn or less games have been auto-deleted :-/

re-b): I could probably get them back, but I would need to quickly update auto-deletion to e.g. 7 turns, then re-upload that August 26. backup. All new games (from right now) on that server would be gone instead (Longhaul only).

Again, my bad :-(

Please vote on b):
+1 to leave it as is
-1 to re-upload Augst. 26 backup /w all the games intact!?

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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 29 Aug 2016, 08:01 
Freeman
Freeman

Joined: 16 Mar 2012, 08:15
Posts: 136
Location: Russia, Ekaterinburg
To vote here?

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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 29 Aug 2016, 08:20 
Game Developer
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Joined: 17 Apr 2005, 02:34
Posts: 8076
Location: Honolulu
Never mind the vote. I just doing an update to get the games back. Please wait a few minutes until the server is back up...

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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 30 Nov 2016, 02:36 
Freeman
Freeman

Joined: 28 Aug 2016, 21:04
Posts: 134
the 'Blitz: Friends & Clans' server was not functioning correctly.

some players had apparently not been able to play there, since matches got stuck during the transition between turn 1 and 2. the issue had been present for a few days now, as far as i've been told.

i created some matches in order to review that and had the same experience every time.

no matches were on the server, i rebooted it, now it works smoothly so far.


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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 30 Nov 2016, 03:07 
Game Developer
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Joined: 17 Apr 2005, 02:34
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Location: Honolulu
Great & Thanks :kg:

It's odd, I checked the logs but there wasn't anything suspicious. Maybe the game-updater thread died?

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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 20 Jul 2017, 19:03 
Moderator
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Joined: 14 Dec 2011, 21:25
Posts: 388
Noblemaster, game is down. Have initiated reboot. I waited about 10 minutes to see if game would reboot itself, which it didn't. Even though i have now manually rebooted, the game is still not up.


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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 20 Jul 2017, 19:31 
Game Developer
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Joined: 17 Apr 2005, 02:34
Posts: 8076
Location: Honolulu
Hold on, let me check!

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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 20 Jul 2017, 20:08 
Game Developer
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Joined: 17 Apr 2005, 02:34
Posts: 8076
Location: Honolulu
OK, I checked, can't find the cause of the problem. It looks like the server just shut down without any log entries. Possibly someone pulled at the plug at the provider as it seemed quite abrupt!?

In any case, I rebooted and the system is back up & appears to be running normally. Database seems fine. Due to the ca. 30 min (?) downtime, some of the Blitz-games have been removed from the system.

Sorry for the downtime & troubles :gott:

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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 24 Aug 2017, 04:23 
Moderator
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Joined: 14 Dec 2011, 21:25
Posts: 388
Game is down. Attempted reboot but getting following error message: Cannot connect (server unavailable) first time i've seen this for a reboot.


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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 24 Aug 2017, 05:21 
Game Developer
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Joined: 17 Apr 2005, 02:34
Posts: 8076
Location: Honolulu
That's odd. Looks like the server randomly shut down!? No errors/whatsoever. I wonder if there was an outage at the provider? Seemed to have come up itself then?

:???:

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