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Board index » Games » Age of Conquest (AOC) » AOC: Technical Support


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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 28 Aug 2016, 10:34 
Serf
Serf

Joined: 28 Aug 2016, 10:28
Posts: 3
Down again, can't login on android


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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 28 Aug 2016, 11:14 
Serf
Serf

Joined: 28 Aug 2016, 10:28
Posts: 3
Uh oh no respon? I wanna play :(


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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 28 Aug 2016, 14:10 
Freeman
Freeman
User avatar

Joined: 05 Mar 2007, 12:02
Posts: 111
Location: Valhalla (Midgard on weekends)
Yeah, same here. I also cannot log in and see the same error message. I'm guessing there is not too much chatter yet because all the Europeans are asleep right now?
:hilfe: :headbash: :irre:

:kg:

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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 28 Aug 2016, 17:07 
Peasant
Peasant

Joined: 06 Apr 2016, 18:06
Posts: 25
Noble is probably sleeping, any posts to this thread will notify his phone if I'm not mistaken.

So if he's not replying, he's either in lala land or is busy with something.


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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 28 Aug 2016, 17:37 
Game Developer
Game Developer
User avatar

Joined: 17 Apr 2005, 02:34
Posts: 8148
Location: Honolulu
Server is back up again! :gott:

It looks like a disk-problem. The hard drive becomes inaccessible (read-only) preventing the game from functioning. I don't think it's a failure, but maybe overheating? Still looking into it.

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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 28 Aug 2016, 17:53 
Peasant
Peasant

Joined: 06 Apr 2016, 18:06
Posts: 25
A disk problem ? Sounds like you need yerself a good 'ol chiropractor C:


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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 28 Aug 2016, 18:27 
Moderator
Moderator

Joined: 14 Dec 2011, 21:25
Posts: 396
Noblemaster, AOC just crashed again.


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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 28 Aug 2016, 19:22 
Serf
Serf

Joined: 28 Aug 2016, 10:28
Posts: 3
Wodan wrote:
Yeah, same here. I also cannot log in and see the same error message. I'm guessing there is not too much chatter yet because all the Europeans are asleep right now?
:hilfe: :headbash: :irre:

:kg:


Ah sorry, i tough noble is Japanese, i seen it on the devblog, im Asian too, so i tough or time is same. Sorry for being pushy.

And i guess server crash again? The game game force log out my account while playing, and can't log in again


Last edited by motau12 on 28 Aug 2016, 19:24, edited 1 time in total.

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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 28 Aug 2016, 19:23 
Game Developer
Game Developer
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Joined: 17 Apr 2005, 02:34
Posts: 8148
Location: Honolulu
Server Status: I talked with the service provider. It looks like disk 2 is failing (it's a RAID Array). They will replace the disk within the next 2-4h, then rebuild the RAID-Array. This will take up to 24h. There will be intermittent outages. You won't be able to login. Once that's done, they will go ahead and replace disk 1 as well, as it doesn't look great either! I think all in all, it will take about 48h total to get the system back to normal.

I'll keep you guys updated via in-game message board. Also note, I got a backup that's about 12h old. In worst-case, it is possible that we have to go back to that backup as both disks 1 & 2 are not doing that well.

My apologies for the downtime! :gott:

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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 28 Aug 2016, 20:41 
Peasant
Peasant

Joined: 06 Apr 2016, 18:06
Posts: 25
Question, does this mean longhaul players will miss turns or is the general game time paused ?


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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 28 Aug 2016, 21:05 
Game Developer
Game Developer
User avatar

Joined: 17 Apr 2005, 02:34
Posts: 8148
Location: Honolulu
It depends: if you were able to submit your actions within the last 12h you might be fine. Just make sure to login as soon as the server is back up & running.

The server has a RAID 1 Array. The provider should replace the broken Disk 2 within the next 1-3h (from now). From my understanding, the server will be back up & running after that. Disk 1 is then mirrored to the new Disk 2 which might take a while, although it's only a few Gigabytes. Also, mirroring should allow the server to run, although one of the disks is still not ready.

Sorry, I am not that much of an expert. I think things might be back up & running within the next 1-3h. But we'll see. Sorry, I am not able to give a better answer. :gott:

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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 29 Aug 2016, 00:31 
Serf
Serf
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Joined: 29 Aug 2016, 00:30
Posts: 1
server down


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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 29 Aug 2016, 02:50 
Freeman
Freeman
User avatar

Joined: 05 Mar 2007, 12:02
Posts: 111
Location: Valhalla (Midgard on weekends)
@Noblemaster, I told you not to take the server surfing with you on the North Shore!
Salt water be bad for computer thingys...

:happyx: :headbash:

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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 29 Aug 2016, 04:15 
Game Developer
Game Developer
User avatar

Joined: 17 Apr 2005, 02:34
Posts: 8148
Location: Honolulu
There's good news & bad news.

Good News: The new hard drive is in & the server seems to be working.

Bad News: Looks like the RAID 1 array failed back in May, so the data currently on the server is from back in May. Anyhow, I am currently uploading the backup from yesterday! It's going to take a few hours to complete...

:/

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 Post subject: Re: **** Site/Server Down - POST HERE ****
PostPosted: 29 Aug 2016, 07:41 
Freeman
Freeman

Joined: 16 Mar 2012, 08:15
Posts: 136
Location: Russia, Ekaterinburg
What to do with those games that have already been completed? for example, the finals 10 Championat. But now they are actually again. Some games missing.

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Last edited by Petraa76 on 29 Aug 2016, 07:53, edited 1 time in total.

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