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Board index » Games » Age of Conquest (AOC) » AOC: Technical Support


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 Post subject: iPhone: when downloading free map (europe), stuck at 0%
PostPosted: 12 Jul 2017, 00:38 
Serf
Serf

Joined: 12 Jul 2017, 00:30
Posts: 5
Hello,
I installed the app AND said map last week, with no problems. For some reasons I had to delete the app a few days ago.

Yesterday, I reinstalled, but I cant load the map. The green info screen appears & stays at 0%.

- Internet connection is stable
- restarted the app, no solution
- deinstalled & reinstalled, not the solution
- rebooted the device, no solution

Pls help. Thx in advance!
G.


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 Post subject: Re: iPhone: when downloading free map (europe), stuck at 0%
PostPosted: 12 Jul 2017, 02:34 
Game Developer
Game Developer
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Joined: 17 Apr 2005, 02:34
Posts: 8149
Location: Honolulu
It should generally work. I had a look, but I can't currently find the problem. Would you mind answering some questions?

1. Are you logged in when you download the map? You shouldn't have to but I wonder if this could be the cause?

2. If you are logged in, click the cog-button in the chat and go to products: does "Medieval Europe" show up in the list?

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play: Age of Conquest IV


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 Post subject: Re: iPhone: when downloading free map (europe), stuck at 0%
PostPosted: 12 Jul 2017, 03:36 
Serf
Serf

Joined: 12 Jul 2017, 00:30
Posts: 5
Thx for the quick reply.
I only played single campaigns, worked just fine without registration, until yesterday...


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 Post subject: Re: iPhone: when downloading free map (europe), stuck at 0%
PostPosted: 12 Jul 2017, 03:39 
Serf
Serf

Joined: 12 Jul 2017, 00:30
Posts: 5
...after five minutes... :-)


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 Post subject: Re: iPhone: when downloading free map (europe), stuck at 0%
PostPosted: 12 Jul 2017, 04:27 
Game Developer
Game Developer
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Joined: 17 Apr 2005, 02:34
Posts: 8149
Location: Honolulu
OK, I guess it might be caused because you are not logged in!? Is that what you meant?

I'll provide a fix for next week! I think it might work if you are logged in (i.e. via Games Center) however, I assume you don't like that. Please wait until I provided the fix otherwise. Sorry for the delay.

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 Post subject: Re: iPhone: when downloading free map (europe), stuck at 0%
PostPosted: 12 Jul 2017, 05:54 
Serf
Serf

Joined: 12 Jul 2017, 00:30
Posts: 5
I have no problems with login in... it's just that it worked without until now.

Hehe, funny thing: I logged in via Game Center. NOW the download progress is stuck at 50%... :-)


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 Post subject: Re: iPhone: when downloading free map (europe), stuck at 0%
PostPosted: 12 Jul 2017, 06:06 
Game Developer
Game Developer
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Joined: 17 Apr 2005, 02:34
Posts: 8149
Location: Honolulu
Stuck at 50%?? Are you downloading 2 maps and one is stuck, i.e. 0%?

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 Post subject: Re: iPhone: when downloading free map (europe), stuck at 0%
PostPosted: 13 Jul 2017, 10:24 
Serf
Serf

Joined: 12 Jul 2017, 00:30
Posts: 5
Nope, just the free one.

Update: Today it worked, like nothing was ever wrong.... :-)


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 Post subject: Re: iPhone: when downloading free map (europe), stuck at 0%
PostPosted: 13 Jul 2017, 16:50 
Game Developer
Game Developer
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Joined: 17 Apr 2005, 02:34
Posts: 8149
Location: Honolulu
It's odd, I looked at the code, but couldn't find anything wrong. :???:

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 Post subject: Re: iPhone: when downloading free map (europe), stuck at 0%
PostPosted: 15 Jul 2017, 10:15 
Serf
Serf

Joined: 15 Jul 2017, 10:10
Posts: 2
I am having the exact same problem and I have been using this game for a long time. I only just made an account on here in order to post on this forum and ask a question about how to fix this. Every time I try to download a map even with good Internet connection the download percentage remains at 0%. I have tried deleting and reinstalling it and nothing has worked.


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 Post subject: Re: iPhone: when downloading free map (europe), stuck at 0%
PostPosted: 15 Jul 2017, 13:29 
Serf
Serf

Joined: 15 Jul 2017, 10:10
Posts: 2
It's been like this for two weeks and nothing has changed for me.


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 Post subject: Re: iPhone: when downloading free map (europe), stuck at 0%
PostPosted: 15 Jul 2017, 16:43 
Game Developer
Game Developer
User avatar

Joined: 17 Apr 2005, 02:34
Posts: 8149
Location: Honolulu
I am sorry for the troubles! I now found the game that that makes maps stuck at 0%. I'll upload a bugfix on Tuesday, but until it's approved by Apple, you need to create a login first.

Do the following:
1. open the iOS Settings & select "Game Center"
2. create a new game center account.
3. open the game & select to "Login via Game Center".
4. go to [Modding] and select the [Restore...] button to restore
purchases.
5. downloading maps should now work!?

Again, I am very sorry for the inconvenience! Let me know if that worked? Otherwise, please wait until the bugfix release is available for download.

:gott: :gott: :gott:

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